Refund policy

Standard In Store Return Policy

If your purchase doesn't meet your expectations, you can return or exchange the item within 10 days of the purchase date. Make sure you have your receipt on hand and your items in their original packaging.

If an item is defective, we will replace it with an identical or equivalent item.

Refunds will be issued to the payment method used at the time of purchase. Your name, a valid phone number, and your address will be required.

BALLOON POLICY

We are not responsible for balloons once they leave the store. Please bring your receipt when picking up your reservation. For reservation cancellations: no refunds. A store credit will be issued only. Thank you for your understanding.

FINAL SALE

Please note that the following items are final sale for safety and hygiene reasons: special order items, personalized items, seasonal items, costumes and costume accessories, makeup, contact lenses, fireworks, and sale items.

 

Standard Online Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for online orders.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@party-expert.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@party-expert.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.