STANDARD POLICY - 30 days to change your mind

Returns & exchanges

Order online with confidence. If it isn’t right, bring it to any of our 10 stores for a free, same-day refund — or send it back by mail.

  • 10 stores
  • Free in-store returns
  • Refund to your card

Your return, at a glance

  • Free returns at 10 Party Expert stores

    Bring an online order to any Party Expert store. No shipping cost, refunded on the spot.

  • Back to how you paid

    Refunds go to your original payment method — 2–5 business days for mailed returns after receiving the package.

  • Defects always covered

    Even on final-sale items. It’s Quebec’s legal warranty, and we honour it.

Find a store Start a return

Halloween 2026 return policy

From August 1 to October 31, 2026, this policy replaces the standard 30-day return window. Find your order date below.

  1. Before Aug 1 Standard 30-day return policy
  2. Aug 1 – Oct 17 Current periodExchange only until Oct 17
  3. Oct 18 – 31 Final sale

Exchanges for costumes, accessories and decorations are accepted as long as the merchandise is new, unused, unworn, in original unopened packaging, and includes all accessories. These items cannot be refunded in store. Exchange only. Costumes must be exchanged within 10 days of the delivery date.

Online or in store — only four things differ

We gladly accept returns on items that are unused, in new condition, and in their original packaging with all accessories and components included. To get started, submit your request through our Online Return Center for pre-approval, and keep your order confirmation or packing slip handy as proof of purchase. Returns that aren't pre-approved or don't meet these conditions may be refused.

The policy follows where you bought the item. Bought online and returning in store? The online 30-day policy still applies.

Bought online Bought in store
Return window 30 days from order date 10 days from purchase
Where By mail or any store Any store
Proof Order email Receipt
Refund 2–5 business days At the register

How a return works

  1. It arrives

    Your 30 days start on the delivery date, not the order date.

  2. Change your mind

    Keep it unopened and in its packaging. No reason needed.

  3. Send it back

    Free in any store, or by mail with a prepaid label.

  4. You’re refunded

    To your original payment method — instantly in store.

Questions people ask before ordering

  • What if it doesn’t fit?

    Return it within 30 days.

    Unopened and in original packaging. For a different size, order the new one and return the first — that’s the fastest way to secure your size.

  • Can I return an online order in store?

    Yes — and it’s free.

    Any of our 17 Party Expert and Halloween Expert stores, refunded on the spot. The online 30-day policy still applies.

  • Do returns cost anything?

    Free in store. Up to 7 $ by mail.

    The mail deduction covers the prepaid label we send you.

  • How fast is my refund?

    2–5 business days by mail.

    Back to your original payment method. In-store refunds are processed at the register.

  • What can’t be returned?

    A short list, for hygiene and safety.

    Costumes in Halloween season, wigs, makeup, contact lenses, personalized items, fireworks, special orders. Always labelled before you buy.

  • What if it’s broken?

    Always covered.

    Even final-sale items. Quebec’s legal warranty protects you, and we replace or refund defective products.

Final sale, for safety and hygiene

These can’t be returned or exchanged. They’re labelled on the product page before you add them to your cart.

  • Costumes (Halloween season)
  • Wigs & beards
  • Makeup
  • Contact lenses
  • Personalized items
  • Fireworks
  • Special orders
  • Clearance

Still covered if defective — under Quebec’s legal warranty, we replace or refund products that arrive broken or stop working.

Two ways to send it back

  • Fastest · Free

    Bring it to a store

    Any of our 17 stores. Refunded on the spot, no shipping cost.

    Find a store

  • Send it by mail

    Print a prepaid label. Up to 7 $ is deducted from your refund for shipping.

    Start a return

The full policy

Another question? Our team replies in chat.

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Full online return policy

Orders placed on party-expert.com can be returned within 30 days of the delivery date, unopened and in their original packaging. Return them free at any of our 17 Party Expert and Halloween Expert stores with your order confirmation email, or by mail with the prepaid label from the returns portal (up to 5 $ is deducted from the refund for shipping). Refunds go to your original payment method within 5–10 business days of receiving your parcel. Final-sale categories are listed above and labelled on the product page; defective items are always covered.
Full in-store return policy

Purchases made in store can be returned or exchanged within 10 days of the purchase date at any Party Expert or Halloween Expert store, unused and in their original packaging, with the original receipt. Refunds go to the original payment method and are processed at the register. Items bought online and returned in store follow the online policy.
Balloons & helium reservations

We are not responsible for balloons after they leave the store: latex and foil are affected by heat, cold and sharp surfaces, and float time varies with conditions. Bring your receipt to pick up a reservation; reservations are held under the name and phone number on the order. Reservation cancellations are refunded as store credit only.
Refunds and payment methods

Refunds always go back to the payment method you used. In store, the refund is processed at the register. For mailed returns, you receive an email when your parcel arrives and another when the refund is issued; allow 5–10 business days for it to appear, depending on your bank.