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Online Returns & Exchanges

Online Return Center

Online Return Center

Our Online Return Center makes returns easy! Please review the Return & Exchange Policy below before start a return.

Our Online Return Center makes returns easy! Please review the Return & Exchange Policy below before start a return.


For returns or exchanges, ensure items are in their untouched, original packaging without any signs of wear or use. Should you have any concerns regarding our return procedures or policy, don't hesitate to get in touch. We appreciate your trust in Party Expert!

Online Return Policy

We happily accept returns and exchanges within 30 days of purchase with the original receipt. Items must be new, unused, unworn, and in unopened packaging. Refunds will be issued to the original payment method for the full purchase price. Please refer to our return policy exceptions for items not covered by our standard return policy.

To be eligible for a return, exchange, or refund, the following conditions must be met:

  • Returns should be sent within 30 days from the order date.
  • Returns must first be approved by our team or by our automated return system.
  • Items returned for a refund will have a 10% restocking fee applied. However, there's no restocking fee for exchanges.
  • Merchandise must be new, unused, in original packaging, and with all accessories.
  • Returns should include the packing slip generated from the noted return process.
  • Return shipping fees must be covered by the customer.
  • Refunds will cover the item's cost minus the 10% restocking fee. Shipping costs are not refunded.

We hope you understand that we might need to decline returns if they don't match our return conditions. Thanks for your cooperation!

Online Order - In Store Returns

You can return your items bought online in any Party Expert store. In store returns won't be charge restocking fees. Please review the Return & Exchange Policy before going in store for a return.

Order Issues

If you have order issues, contact our customer service within 14 days. At Party Expert, we aim for flawless deliveries, but mishaps can occur. We'll address concerns and may send replacements using the original shipping method. If a replacement is sent, return the initial items with our free label. Charges may apply for unreturned items. For questions, call us, send us an email or use our website's live chat.

Incorrect Addresses and Undeliverable Packages

Packages sent to incorrect addresses given by customers may incur a $10 fee if the courier adjusts the address. Canada orders deemed undeliverable can result in a $15 charge, while international orders may have return shipping fees determined by package size and location. Undeliverable reasons include wrong addresses, customer unavailability, or refused packages.

Restocking Fees & Exchange Shipping Fees

Items returned for a refund will be subject to an 10% restocking fee. However, there's no restocking fee for exchanges.

Return shipping fees for a refund must be covered by the customer. The return shipping fee is calculated based on your region. The fee will never be more than $10 for Canada or $15 for USA.

For an exchange, you will be charge a lower return shipping fee that will cover the new shipment also.

Return & Exchange Restrictions

  • Undergarments

  • Socks & Stockings

  • Eyelashes

  • Wigs, Beards & Artificial Hair

  • Cosmetics

  • Teeth

  • Prosthetic Noses & Chins

  • Latex prosthetic

  • Cigarette Holders

  • Pet Costumes

  • Lipstick

  • Chocolate & Candies

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