Standard Online Return Policy 

We will gladly accept returns and exchanges within 30 days of purchase with initial receipt. Package must be unopened.

We will gladly accept returns and exchanges within 30 days of purchase with initial receipt.

To qualify for return, merchandise must be in new condition, unworn, and in their original packaging. All returns will be credited to the original form of payment, and all returnable products, including online-only products, will be refunded for the full purchase price.

Note that seasonal merchandise (e.g. Christmas, Easter, and Halloween items, etc.) may be returned up to 7 days prior to the holiday, in original condition, and with a store receipt or order confirmation email. If a return is made within that 7-day period, you will be refunded in store credit*.

*Store credit is valid for in-store transactions only.

 

Are there return exceptions?

Yes, exceptions include:

• Helium tanks
• Custom & personalized items (US only)
• Partial Party Kits - Party Kit components may not be returned individually
• Blade & Timber Birthday Kits

 

More questions?

Please contact our support team here.

 

 

 

Last updated: May 04, 2022

Thank you for shopping at Party Expert.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

  

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Groupe Party Expert Inc., 2575 Blvd. le Corbusier, Laval, Quebec H7S 2E8.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Party Expert, accessible from https://www.party-expert.com

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Refund Rights 

You are entitled to cancel/return Your Order within 30 days without giving any reason for doing so, according to our Conditions of Returns.

The deadline for cancelling/returning an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered, according to our Conditions of Returns.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By visiting this page on our website: https://www.party-expert.com/pages/returns-and-exchanges

• By phone number: +1 888-818-2467

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 30 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

 

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Seasonal items which the holiday date has passed.
• Halloween season: Halloween costumes, decorations and party supplies purchased between September 1st and October 31st, 2022, must be returned before October 14, 2022, in order to get a full refund. Exchange for these products will be accepted until October 20, 2022.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning Goods

Please contact a customer representative to get a return authorization. 

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: https://www.party-expert.com/pages/returns-and-exchanges

• By phone number: +1 888-818-2467