Terms and Conditions

TERMS & CONDITIONS

Simple rules, fair for everyone

These are the ground rules for shopping with us at party-expert.com. Your order is confirmed when it ships, not when you receive a confirmation email. Prices are subject to change, but we will always correct errors and make it right. If a price changes after we accept your order due to circumstances beyond our control, you have the right to cancel. When you share reviews or photos with us, you keep ownership of your content. We ship across Canada, and delivery dates are estimates based on carrier information. Any dispute is handled under the laws of the Province of Quebec, and we encourage you to contact us first so we can resolve things quickly and informally.

Read the full policy

Last updated: June 19, 2026

These Terms & Conditions ("Terms") govern your access to and use of the Party Expert website located at party-expert.com ("Website" or "Service"), operated by Groupe Party Expert Inc. ("Party Expert," "we," "us," "our"), a corporation registered under the laws of Quebec, Canada, with its head office at 2575 Blvd. le Corbusier, Laval, Quebec H7S 2E8.

By accessing or using the Website, placing an order, or creating an account, you agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy, Cookies Policy, Return & Refund Policy, and Intellectual Property Policy. These Terms apply to all visitors, users, and others who access or use the Website. If you do not agree with any part of these Terms, you must not use the Website.

Eligibility

By using this Website, you represent that you are at least 18 years of age, or that you are using the Website under the supervision of a parent or legal guardian who agrees to these Terms on your behalf. By placing an order, you warrant that you are legally capable of entering into binding contracts. Party Expert reserves the right to refuse service to anyone at any time for any lawful reason.

Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether carried out by you or by any third party using your account. You must provide accurate, current, and complete information when creating an account and keep that information up to date. Failure to do so constitutes a breach of these Terms and may result in suspension or termination of your account.

You may not use as a username the name of another person or entity, a name or trademark subject to the rights of another person or entity without appropriate authorization, or a name that is offensive, vulgar, or obscene. You must notify us immediately at info@party-expert.com if you suspect any unauthorized access to or use of your account or any other breach of security. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

Products and Pricing

All prices are displayed in Canadian dollars (CAD). Prices are subject to change without notice prior to acceptance of an order. We reserve the right to correct pricing errors and to cancel orders affected by such errors, even after an order confirmation has been sent.

We are constantly updating our product offerings. Products may occasionally be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Website and in our advertising. We do not guarantee product availability, as items may sell out before your order is processed. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

If, after we accept your order, our costs are affected by circumstances beyond our reasonable control, such as government action, variation in customs duties, increased shipping charges, or higher foreign exchange costs, we may revise the price. In that event, you will have the right to cancel your order for a full refund.

Product descriptions, colours, and images are provided in good faith and are as accurate as reasonably possible; actual products may vary slightly. Licensed costumes and novelty products are sold for entertainment and costume purposes only.

Orders and Payment

Receiving an order confirmation does not constitute acceptance of your order. Acceptance occurs when we dispatch the item.

When placing an order, you may be asked to supply information including your name, email, phone number, payment details, billing address, and shipping information. You represent and warrant that: (i) you have the legal right to use any credit card, debit card, or other payment method used in connection with your order; and (ii) the information you supply to us is true, correct, and complete. By submitting such information, you grant us the right to provide it to third-party payment processors for the purpose of completing your order.

We accept major credit cards, debit cards, PayPal, Sezzle (buy now pay later), Apple Pay, and other payment methods displayed at checkout. Payment is processed through Shopify Payments, a PCI DSS-compliant payment platform. Payment cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.

We reserve the right to refuse or cancel any order at our discretion, including for reasons of product availability, errors in product descriptions or prices, errors in your order, or suspected fraud or unauthorized or illegal transactions. For bulk or wholesale inquiries, please contact us directly.

Returns and Order Cancellation

Our Return & Refund Policy forms part of these Terms and describes your rights to return goods and cancel orders. Please read it carefully.

Your right to return goods applies only to items returned in the same condition as you received them, including all product instructions, documents, and packaging. Goods that are damaged, worn beyond opening the original packaging, or otherwise not in the same condition as received will not be refunded. You should take reasonable care of purchased goods while they are in your possession.

Where a refund is due, we will reimburse you no later than 14 days from the day we receive the returned goods, using the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

The following goods are not eligible for return or cancellation:

  • Goods made to your specifications or clearly personalized
  • Goods which by their nature are not suitable for return, deteriorate rapidly, or are past their expiry date
  • Goods not suitable for return due to health protection or hygiene reasons that were unsealed after delivery
  • Goods which are, after delivery, inseparably mixed with other items

Shipping

Shipping terms, estimated delivery windows, carrier partners, and free shipping thresholds are detailed on our Shipping Information page at party-expert.com/pages/fast-shipping, which is incorporated into these Terms by reference.

All delivery dates and timeframes displayed at checkout are estimates based on carrier information and are not guaranteed. Actual delivery times may vary due to carrier capacity, weather, or other factors outside our control. Risk of loss and title for items purchased pass to you upon delivery to the carrier. We are not responsible for delays caused by carriers, weather, or other events beyond our reasonable control. During peak periods such as the Halloween season, delivery times may be longer than usual. We currently ship within Canada only.

Promotions, Promotional Codes and Loyalty Program

Promotional codes are subject to the specific terms displayed at the time of the offer. Unless explicitly stated otherwise, promotional codes may not be combined with other offers or discounts. Party Expert reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice.

Contests, sweepstakes, and other promotions made available through the Website may be governed by rules that are separate from these Terms. If you participate in any promotion, please review the applicable rules as well as our Privacy Policy. If the rules for a promotion conflict with these Terms, the promotion rules will apply.

My Party Points (MPP) loyalty program terms are governed by the program terms available at party-expert.com/pages/rewards. Points have no monetary value and cannot be transferred, sold, or redeemed for cash.

User Conduct

When using our Website, you agree not to:

  • Use the Website for any unlawful purpose or in violation of any applicable law or regulation
  • Attempt to gain unauthorized access to any part of our systems, servers, or data, or circumvent any security measure on the Website
  • Submit false, inaccurate, or misleading information in any form
  • Engage in automated scraping, crawling, or data harvesting of the Website without our prior written permission
  • Submit reviews, comments, or other content that is unlawful, defamatory, discriminatory, abusive, harassing, obscene, threatening, or that infringes the rights of any third party
  • Transmit spam, unsolicited advertising, chain letters, or machine-generated content
  • Transmit any content containing viruses, worms, malware, trojan horses, or other code designed to disrupt, damage, or gain unauthorized access to any software, hardware, or data
  • Impersonate any person or entity, including Party Expert and its employees or representatives
  • Violate the privacy of any third person

User-Generated Content

If you submit reviews, photos, videos, or any other content to the Website ("Content"), you retain ownership of your Content. However, you grant Groupe Party Expert Inc. a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, adapt, publish, publicly display, and distribute that Content in connection with our business and marketing activities, across all channels and formats, including making your Content available to other users of the Website.

You represent and warrant that: (i) you own the Content or have the necessary rights to submit it and grant the license above; and (ii) your Content does not infringe any third-party intellectual property rights, privacy rights, publicity rights, contract rights, or applicable laws.

You are solely responsible for the Content you post, including its legality, reliability, and appropriateness. Party Expert reserves the right, but not the obligation, to determine in its sole discretion whether any Content is appropriate, and to refuse, remove, edit, or reformat any Content. We may also limit or revoke your use of the Website if you post objectionable Content. As we cannot control all content posted by users, you agree that Party Expert is not liable for any user content, including any errors or omissions, or any loss or damage incurred as a result of your use of any such content.

Copyright Policy and Infringement Claims

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes the copyright or other intellectual property rights of any person.

If you are a copyright owner, or authorized to act on behalf of one, and believe that copyrighted work has been copied in a way that constitutes infringement through the Website, please submit your notice in writing to our copyright agent at info@party-expert.com, including:

  • An electronic or physical signature of the person authorized to act on behalf of the copyright owner
  • A description of the copyrighted work claimed to have been infringed, including its location or a copy of it
  • Identification of the URL or specific location on the Website where the allegedly infringing material is located
  • Your address, telephone number, and email address
  • A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf

Upon receipt of a valid notification, we will take whatever action we deem appropriate in our sole discretion, including removal of the challenged content. You may be held accountable for damages (including costs and legal fees) for misrepresenting that any content is infringing your copyright.

Intellectual Property

The Website and its original content (excluding Content provided by you or other users), features, and functionality are and will remain the exclusive property of Groupe Party Expert Inc. and its licensors, and are protected by copyright, trademark, and other laws of Canada and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. Additional terms are set out in our Intellectual Property Policy, which is incorporated into these Terms by reference.

Feedback

If you send us feedback, suggestions, or ideas regarding the Website or our services ("Feedback"), you assign to us all rights, title, and interest in that Feedback. If such assignment is ineffective for any reason, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such Feedback without restriction or compensation.

Electronic Communications

By creating an account or placing an order on party-expert.com, you consent to receive communications from us electronically, including by email and through notices posted on the Website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. This consent does not affect your rights under CASL with respect to commercial electronic messages, which are governed by our Privacy Policy.

External Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Party Expert, including social media platforms, partner sites, and affiliate pages. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services, and we are not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services. The inclusion of any link does not imply endorsement or affiliation. We strongly encourage you to review the terms and privacy policies of any third-party websites you visit.

Service Availability and Termination

Party Expert reserves the right to modify, suspend, or discontinue the Website or any part of it at any time, with or without notice, for maintenance, updates, or any other reason. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Website or any service offered through it.

We may suspend or terminate your account immediately, without prior notice or liability, for any lawful reason, including if you breach these Terms. Upon termination, your right to use the Website will cease immediately. If you wish to terminate your account, you may simply discontinue using the Website or contact us at info@party-expert.com.

Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, to the fullest extent permitted by applicable law, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Party Expert does not warrant that the Website will be continuously available, uninterrupted, error-free, or free of viruses or other harmful components, nor do we warrant the accuracy, reliability, or completeness of any content on the Website.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions may not apply to you. In such cases, the exclusions and limitations in this section apply to the greatest extent enforceable under applicable law. Nothing in these Terms limits the legal warranties applicable to consumers under the Civil Code of Québec and the Quebec Consumer Protection Act.

Limitation of Liability

To the maximum extent permitted by applicable law, Groupe Party Expert Inc. and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including damages for loss of profits, loss of data, or business interruption, arising from your use of, or inability to use, the Website or any products purchased through it, even if we have been advised of the possibility of such damages.

Our total cumulative liability for any claim arising out of or relating to these Terms or your use of the Website will not exceed the total amount you paid to Party Expert in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

Force Majeure

Party Expert will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics or public health emergencies, acts of government or regulatory authorities, war, civil unrest, strikes or labour disputes, cyberattacks or infrastructure failures, extreme weather events, or disruptions to transportation or supply chains. In such circumstances, our obligations will be suspended for the duration of the event, and we will use reasonable efforts to resume normal operations as soon as practicable.

Indemnification

You agree to indemnify, defend, and hold harmless Groupe Party Expert Inc. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your violation of these Terms, the Content you submit, or your use of the Website.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be deemed modified to the minimum extent necessary to make it enforceable and to accomplish its objectives to the greatest extent possible, or severed from these Terms if modification is not possible. The remaining provisions will continue in full force and effect.

No Waiver

The failure of Party Expert to enforce any right or provision of these Terms will not constitute a waiver of that right or provision, nor affect our ability to exercise that right or require that performance at any time thereafter. The waiver of a breach does not constitute a waiver of any subsequent breach. Any waiver of a specific provision must be made in writing and signed by an authorized representative of Groupe Party Expert Inc.

Entire Agreement

These Terms, together with our Privacy Policy, Cookies Policy, Return & Refund Policy, and Intellectual Property Policy, constitute the entire agreement between you and Groupe Party Expert Inc. with respect to your use of the Website and supersede all prior or contemporaneous agreements, representations, or understandings, whether written or oral, relating to the same subject matter.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts of the Province of Quebec, subject to any mandatory consumer protection rules of the jurisdiction in which you reside.

If you have any concern or dispute about the Website or your order, you agree to first try to resolve the dispute informally by contacting us at info@party-expert.com. Many issues can be resolved quickly through direct communication.

Language

These Terms are available in both French and English. Both versions have equal validity. For consumers in Quebec, the French version of these Terms is available and applies in accordance with the Charter of the French Language.

Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will update the effective date at the top of this page and will make reasonable efforts to provide advance notice before the new terms take effect, including email notification to registered customers where required by applicable law. Your continued use of the Website after any changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the new Terms, in whole or in part, please stop using the Website.

Contact

For any questions about these Terms:

Email: info@party-expert.com
Phone: +1 888-818-2467
Address: Groupe Party Expert Inc., 2575 Blvd. le Corbusier, Laval, Quebec H7S 2E8, Canada
Website: party-expert.com/pages/contact-us