Cet ensemble du Nouvel An est parfait pour célébrer avec 25 de vos amis les plus proches! Il est livré avec 13 hauts-de-forme, 12 diadèmes et 25 klaxons en aluminium pour que tout le monde puisse se sentir comme une célébrité. Cet ensemble est parfait pour votre rassemblement du Nouvel An.
Nous nous engageons à offrir une expérience de magasinage sans souci, de la commande à la livraison et au-delà. Profitez d’une livraison rapide et sécurisée avec suivi sur toutes les commandes, pour savoir exactement quand attendre vos articles. Si quelque chose ne va pas, pas d’inquiétude — notre processus de retour facile vous permet de retourner ou d’échanger vos produits dans les 30 jours suivant leur réception. Votre satisfaction est notre priorité et nous voulons rendre chaque étape, de la livraison aux retours, aussi simple et sans stress que possible.
New Year's Eve decor scheduled for Dec 30 delivery (I paid extra for fast delivery)
New Year's Eve decor scheduled for Dec 30 delivery (I paid extra for fast delivery). The package never arrived. UPS man came to the door with no package and I when I greeted him he ran away. I got an e-message that no one was home, even though he saw me, and did not leave a note. I called customer service and they told me they could not contact the driver, even though I know they have phones on trucks, and he must be in the area. The customer service man said the package could be redelivered on Jan 2 if I paid an extra fee. As I needed the package by NYE I asked them to deliver it by Jan 31. They said that was impossible. On Jan 31, the UPS delivery man came to my door and a staff member greeted him at the door. Again, the UPS driver ran away but this time left a note on the door before he fled. I sent a written complaint andreceived a response saying I'll get my money back once the package returns to the depot. She said this happens sometimes. Ihad to ren out to Dollarama at the last unite where I found similar item for about half the price. Huge waste if time and cash flow!
Hello Georgia,
I am extremly sorry about the issue with UPS. This is not the experience we want for our valued customers.
We will refund your shipping fees right away and contact UPS about this issue.
We take this matter very seriously and will take further steps to make sure this does not happen again.
We will ask UPS to send us back the package and we will refund you as soon as we receive the package.
If you have any questions or concerns please don't hesitate to contact us at info@party-expert.com
Cheers ✨
A
Anonymous
There was an issue with my original order
There was an issue with my original order, and Fotoula resolved it very quickly. Excellent service!!
Thank you JP 😊
We appreciate you sharing your experience and are glad everything was handled quickly. We will be sure to pass along your kind words to Fotoula. Thanks for your trust in us ✨