Online Returns & Exchanges

RETURN & REFUND POLICY

Shop with confidence

At Party Expert, we want you to love what you ordered. If something is not right, you have 30 days to return or exchange any unopened, unused item, with no restocking fees. Refunds go straight back to your original payment method. If your order arrives defective, damaged, or incorrect, just contact us within 14 days and we will make it right at no cost to you.

Read the full policy

Last updated: June 19, 2026

At Party Expert, your satisfaction is our priority. This policy applies to all purchases made on party-expert.com and governs online returns, exchanges, and refunds. For in-store purchases, please refer to the posted policy at your nearest Party Expert location.

Standard Return Window

You may return eligible items within 30 days of the original order date, provided the following conditions are met:

  • Items are in their original, unopened packaging
  • Items are unused, unworn, and in new condition
  • All original accessories and components are included
  • A valid proof of purchase (order confirmation or packing slip) is provided
  • The return has been pre-approved through our Online Return Center

To initiate a return or exchange, visit our Online Return Center at partyexpert.returnscenter.com and follow the automated process to receive a return authorization. Once approved, ship your items using the instructions provided.

We recommend using an insured and trackable shipping service for your return, as we cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Refunds are processed within 5 to 10 business days of receiving the returned item, and in all cases no later than 14 days after we receive it. All refunds are issued to the original payment method used at the time of purchase. We are unable to issue refunds to a different payment method or in a different currency than the original transaction.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions.

Fees and Deductions

There are no restocking fees on returns or exchanges, whether online or in store. Return shipping costs are the customer's responsibility and will be automatically deducted from your refund. This fee will not exceed $5 CAD. Original shipping charges are non-refundable.

Halloween and Seasonal Return Restrictions

For orders placed between September 1 and October 31, no returns or exchanges will be accepted on or after October 18 for the following items:

  • Halloween costumes
  • Halloween decorations
  • Costume accessories
  • Halloween party supplies

In-store exchanges for the above items are accepted as long as the merchandise is new, unused, unworn, in original unopened packaging, and includes all accessories. These items cannot be refunded in store. Exchange only. Costumes must be exchanged within 10 days of the delivery date.

For other seasonal merchandise (such as Christmas or Easter items), returns are accepted up to 7 days before the holiday in question, in original condition and with proof of purchase. Returns made within that final 7-day period will be refunded in store credit, valid for in-store transactions only. Seasonal items cannot be returned once the holiday date has passed.

Non-Returnable Items

The following items cannot be returned or exchanged under any circumstances for hygiene, safety, or logistical reasons:

  • Undergarments and intimate apparel
  • Socks and stockings
  • False eyelashes
  • Wigs, beards, and artificial hair
  • All cosmetics and makeup
  • Teeth and dental accessories
  • Prosthetic noses, chins, and latex prosthetics
  • Cigarette holders
  • Pet costumes
  • Lipstick
  • Chocolates and candies
  • Helium tanks
  • Individual components of party kits (party kit components may not be returned separately)
  • Custom and personalized items
  • Any item explicitly marked as final sale
  • Digital or downloadable products
  • Gift cards

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact our customer service within 14 days of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping. We may request photographic evidence of the defect or error. Any replacement will be shipped using the same shipping method as the original order.

Missing Items

If an item is missing from your order, contact our customer service within 14 days of the delivery date. We will investigate the issue and, if confirmed, send the missing item at no additional cost using the original shipping method. We may request a photo of the package and its contents as received to assist with the investigation.

Stolen or Lost Packages

If your order shows as delivered but you have not received it, contact our customer service within 14 days of the delivery date indicated by the carrier. We will open an investigation with the shipping carrier on your behalf. While the investigation is in progress, we recommend checking with neighbours, building management, and any safe drop locations indicated by the carrier. If the carrier confirms the package was lost or misdelivered, we will arrange a replacement or refund. Party Expert is not responsible for packages that are confirmed as delivered to the correct address and subsequently stolen. In such cases, we recommend filing a report with your local authorities and contacting your home or tenant insurance provider, as theft coverage may apply.

Undeliverable Packages

Packages returned due to an incorrect address provided by the customer may incur a $10 CAD address correction fee if the courier adjusts the address. Orders deemed undeliverable due to a wrong address, customer unavailability, or a refused package may result in a charge of up to $15 CAD.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to you. If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, the refund will be sent to the gift giver.

In-Store Returns

Items purchased online may be returned to any Party Expert physical store at no charge. All other conditions including the 30-day window, original packaging requirement, and non-returnable items list still apply.

Order Issues

If you experience any issue with your order, contact our customer service within 14 days of delivery. We will address your concern and may send a replacement using the original shipping method. If a replacement is sent, we will ask you to return the initial item using a prepaid label provided by us. Charges may apply for items that are not returned.

Contact Us

For returns and exchanges:

Online Return Center: partyexpert.returnscenter.com

Customer Service (Monday to Friday, 9:00 AM to 12:00 PM and 1:00 PM to 4:30 PM EST):
Email: info@party-expert.com
Phone: 438-771-7224
Toll free: +1 888-818-2467
Live chat available on party-expert.com
Website: party-expert.com/pages/returns-and-exchanges