We’re committed to providing a seamless shopping experience, from order placement to delivery and beyond. Enjoy fast, secure shipping with tracking on all orders, so you know exactly when to expect your items. If something isn’t quite right, don’t worry—our easy return process allows you to return or exchange products within 10 days of receiving them. We prioritize your satisfaction and aim to make every step, from shipping to returns, as smooth and stress-free as possible.
First of all, this hat came inside a ruptured box that had holes in it, second of all, this hat looks like it has been through World War 3, third of all, I can't return it because I've already opened it. The package looked like its been tortured and had just survived hell. When I first got to the door and saw this package I was excited to get my Halloween costume. But right when I got a closer look at it I realized that the package was terrible, literally looked like it had been beaten up by a 2-year-old. I then thought that the hat may be okay because of the package but when I opened the package I found out that the hat was in a worse shape than the box. The straws on the hat looked like they were brutally beaten up, and. the shape of the hat is somewhat deformed. I then thought of returning it because of its treacherous condition so I took a look at the return policy. Apparently, you can't return the item if you've already opened the package and after knowing that, I felt like I got hardcore scammed. DO NOT RECOMMEND.
Hi Yuhong,
We're so sorry about the condition of the hat when it arrived. We understand how frustrating this experience would be and we take all customer feedback seriously.
When a package is damaged in transit, it is out of our control. To make sure you get your items in perfect condition, we will work with the delivery service to take appropriate action. Also, we apologize that our return policy stated that no open packages can be returned due to hygienic reasons.
Nevertheless, we hope you were still able to enjoy the Halloween season despite this mishap and thank you for allowing us a chance to fix this for you. Can you contact us at info@party-expert.com Please let us know if there's ever anything else we can do for you!